Why do patients contact Woolaston House?

In many cases the patient wishes to have high quality personalised medical care, but is unsure of which consultant to see. Our team of fully trained and experienced staff will be able to advise the patient and arrange an appointment with the appropriate specialist.

We have the same service for GP's wishing to obtain treatment for their patients, but unsure who is the best qualified individual for each particular case.

Why should patients seek private medical care?

Generally, patient's medical treatment can be organised more swiftly than NHS treatment. The patient will see an experienced specialist, not a junior trainee. This same person will direct and carry out their care on a highly individualised basis. The patient will have a choice of their own hospital room and privacy.

What will treatment cost?

Each specialist has their own charges, which are determined by a national criteria and the increased expense of working in London. Patients do however, benefit from the very best facilities and choice, which amply compensates for their increased cost, which is inevitable working in a capital city.

The patient is fully liable for the cost of his or her treatment. Charges are made for each consultation (out-patients), for each procedure and depend upon the length of the patient's hospital stay. Please ask your specialist about charges if you are unsure. Our staff can usually help. Fees are payable within 28 days, at this stage reminders will be sent. Failure to respond to accounts will invoke action from our debt collectors CCI, who will take over the debt.

How can I pay for my treatment?

Uninsured patients can pay by cash, cheque or credit card. Cheques should be made payable to the individual consultant. Package deals, including the cost of medical care, procedures and hospital facilities can be arranged through Woolaston House. Should you wish to know about a package deal, please ask your specialist who can organise this for you at advantageous rates.

Insured patients can be billed directly, or through their insurance companies. Woolaston House deals with all the major insurers. Often the patient will need pre-authorisation from their company. The doctors will complete the medical section on their claim form. The fully itemised bill should then be submitted with the form to the insurers, either by our staff or the patient themselves.

Not all patients have comprehensive cover. In all cases, the patient is fully responsible for their account in the event of a shortfall or their insurers failing to pay for their medical treatment for whatever reason. Our staff can help with insurance problems, but are NOT in a position to guarantee that any particular insurer will pay the account. This is entirely the patient's responsibility. While this may all seem rather daunting and confusing, the actual process is in fact very simple if a little bit bureaucratic. Please feel free to discuss your problems with our staff.

How will my G.P. know what is happening to my care?

Each time you are seen a letter will be sent to the doctors looking after you, unless you specifically ask for no communication to be sent.

Are my clinical details safe?

The Data Protection Act protects all patient's information. We are registered users and adhere strictly to the relevant criteria. All our staff are trained and are extremely discreet. This is especially important as we have a number of well know public figures and celebrities being treated by our specialists. Patients can be assured of absolute discretion.